Frequently asked questions

At Ralarsa, we take care of your vehicle’s safety and maintenance with a range of specialized services:

• Windscreen Repair and Replacement
• ADAS Calibration
• Replacement of Side and Rear Windows
• Window Tinting
• Ozone Cleaning
• Window Regulator Repair
• Headlight Polishing
• Rain-Repellent Treatment
• Wiper Blade Replacement

At Ralarsa, whenever possible, we prioritise windscreen repair. It is faster, more economical, and more environmentally friendly. However, not all damage can be repaired.

When do we repair?

• If the chip is smaller than a 2€ coin
• If the damage is outside the driver’s field of vision
• If there are no multiple cracks

When do we replace?

• If the chip is large or compromises the structure of the glass
• If the damage is in the driver’s field of vision, as the repair could cause distortions
• If the crack spreads or there are multiple chips
• If the damage is located on the edges of the windscreen

At Ralarsa, we understand that your time is valuable. That’s why we strive to make the repair or replacement of your car’s windscreen a fast and efficient process. Our estimated times are:

• Windscreen repair: This service is usually completed in just 30 minutes. The exact time may vary depending on the damage and the type of glass.
• Windscreen replacement: This process is generally completed in about 2 hours. Slight variations may occur depending on your vehicle’s model and the windscreen technology.

Our goal is to get you back on the road safely as quickly as possible.

Yes, at Ralarsa we offer mobile windscreen repair and replacement services in many locations. Contact us to confirm availability in your area.

At Ralarsa, your safety is our priority. That’s why we recommend waiting at least 30 minutes after the windscreen replacement for the adhesives to set properly. This time ensures a safe installation, especially under variable conditions such as temperature and humidity. We use high‑quality products and carry out rigorous testing to guarantee that your car is ready for the road with complete peace of mind.

Yes, at Ralarsa we include the calibration of ADAS systems with the replacement of the front windscreen. Using state‑of‑the‑art technology, we ensure that cameras and sensors operate correctly, guaranteeing your safety on the road.

Yes, at Ralarsa we work with certified glass that is of the same quality and comes from the same suppliers that provide for automobile manufacturers. In addition, if you prefer, you can also request an original glass from your car’s brand.

As specialists in windscreen replacement, we guarantee a professional and efficient service, surpassing official brand services where this type of work is only one activity among many.

No, side and rear windows cannot be repaired because they are not laminated like the windscreen. While windscreens have a structure made up of two layers of glass with an interlayer that prevents them from shattering completely, side and rear windows are made from tempered glass, designed to break into small pieces in the event of an impact.

En Ralarsa, todos nuestros servicios están respaldados por garantía. En el caso de la reparación y sustitución de lunas del coche, ofrecemos una garantía por escrito y de por vida, garantizando seguridad, calidad y confianza en cada intervención.

If your policy includes windscreen cover, both repair and replacement will be covered. At Ralarsa, we work with most insurance companies and take care of all the paperwork, making the process quick, simple, and worry‑free for you.

If your insurance policy includes windscreen cover, you won’t have to pay anything. At Ralarsa, we deal directly with your insurance company to handle all the paperwork, ensuring a convenient and worry‑free process for you.

Of course! At Ralarsa, you can request your no‑obligation quote simply by giving us a call. Our team will assist you quickly and personally, answering all your questions.

At Ralarsa, we have more than 250 centres across Spain. Thanks to our extensive network, you will always have a specialised workshop close to you for your convenience and peace of mind.

At Ralarsa, we offer different options to help you find your nearest centre:

• From our website: Use the workshop finder by entering your location or postcode to locate the closest centre.
• By phone: Call our customer service and we will help you find the workshop best suited to your needs.

If you are unable to travel, remember that in some areas we offer a mobile service, so we can assist you at the location of your choice. At Ralarsa, we are always close to you to guarantee the best service.

At Ralarsa, your peace of mind is our priority. That’s why we offer a lifetime guarantee on all windscreen repair and replacement services. This means we ensure the correct installation and optimal performance of the glass throughout your vehicle’s entire lifespan.

With over 45 years of experience, our specialised technicians use certified materials and guarantee a professional, long‑lasting result, so you can drive with complete confidence.

You can contact Ralarsa in several ways:

• Through our website
• By phone
• Via our social media channels
• By visiting any of our physical centres

Choose the option that suits you best!

At Ralarsa, our customer service is available 24 hours a day, 365 days a year. If you call us, you will be promptly assisted by our team, ready to answer your questions and handle your needs efficiently.

Yes, at Ralarsa we respond to your enquiries through our social media channels and platforms, so you can communicate in the most convenient way possible.